Clinic General Manager - Wellness & Guest Experience

JEM Wellness Brands; Raleigh (NC); On-site; USD 55,000 - 75,000; Full time

Job summary

Massage Envy General Manager leads the day-to-day operations of an assigned Massage Envy clinic, ensuring exceptional customer service, staffing, and performance management. The GM upholds the brand values and promotes wellness services while maintaining strong guest experiences.

Key responsibilities include front desk leadership, coaching staff, meeting sales and service goals, and ensuring compliance with franchise standards and regulations.

Qualifications

• High School Diploma required.
• At least 2 years of related experience and/or training.
• Ability to coach and develop staff and manage clinic operations.

Responsibilities

• Oversee day-to-day clinic operations, including sales and customer service.
• Lead front desk coverage and ensure staffing meets clinic needs.
• Coach staff and drive performance toward monthly/annual goals.
• Communicate issues and opportunities to Area and District Managers.
• Ensure compliance with franchise agreements and local laws.

Skills

Leadership

Customer service

Communication

Teamwork

Problem solving

Education

High School Diploma

Equivalent education and experience

Job description

Massage Envy General Manager leads the day-to-day operations of an assigned Massage Envy clinic, ensuring exceptional customer service, staffing, and performance management. The GM upholds the brand values and promotes wellness services while maintaining strong guest experiences.

Key responsibilities include front desk leadership, coaching staff, meeting sales and service goals, and ensuring compliance with franchise standards and regulations.