Wellness Center Admin Coordinator — Student Support

Emerson College; Boston (MA); On-site; USD 39,000 - 47,000; Full time

Benefits offered by this job

Health plans

Dental plans

Generous time-off programs

403(b) retirement plan

Job summary

Emerson College's Wellness Center is seeking an Administrative Coordinator to support daily operations and serve as the first point of contact for students, parents, and staff.

You will manage schedules, process medical records, verify eligibility and insurance, and coordinate urgent responses with campus police and emergency services. The role emphasizes confidentiality and teamwork in a busy college health office.

Qualifications

• High School Diploma or GED required.
• Bachelor’s degree preferred.
• 1–2 years’ administrative support experience.
• 1–2 years’ experience in outpatient mental health/clinical setting preferred.
• Experience serving students in higher education preferred.
• Experience with Medicat EMR software preferred.

Responsibilities

• Manage clinical schedule, confirm appointments, and notify students and clinicians about conflicts, delays, or reschedules.
• Verify student eligibility and insurance status.
• Handle incoming calls, emails, and walk-in requests for appointments or referrals.
• Coordinate emergency responses with Campus Police, ambulance services, or hospital as needed.
• Maintain reception area and paperwork such as medical records requests and faxes.
• Data entry for immunizations, holds, demographics, and allergies.
• Order and maintain office materials and supplies.

Skills

Customer service

Written/verbal communication

Organizational skills

Multitasking

Confidentiality

Microsoft Office

Google Suite

Problem solving

Education

High School Diploma or GED

Bachelor's Degree preferred

Tools

Medicat EMR

Microsoft Office

Google Workspace

Job description

Emerson College's Wellness Center is seeking an Administrative Coordinator to support daily operations and serve as the first point of contact for students, parents, and staff.

You will manage schedules, process medical records, verify eligibility and insurance, and coordinate urgent responses with campus police and emergency services. The role emphasizes confidentiality and teamwork in a busy college health office.