Assistant Director, Student Life & Support Services

Emerson College; California (MO); On-site; USD 59,000 - 72,000; Full time

Job summary

Emerson College Los Angeles seeks an Assistant Director of Student Life & Support Services to provide holistic support for students, managing concerns and referrals across ELA and Boston campuses. You will liaise with campus offices to share resources and ensure timely interventions for students in crisis or distress.

The role requires collaboration with multiple departments, experience in case management, and the ability to coordinate programs and trainings for faculty and staff.

Qualifications

• Bachelor’s degree or equivalent in higher education or related field is required; a Master’s in social work or counseling is preferred.
• Minimum three years of experience in academic environments with case management and/or counseling.
• Familiarity with student software and management systems such as Maxient, Workday, and Banner.

Responsibilities

• Meet individually with students to provide support and referrals to resources.
• Provide timely follow up with students to ensure ongoing support and engagement with referrals.
• Create and update student cases through online management systems and maintain confidential documents.
• Coordinate with Student Accessibility Services to implement disability support and accommodations.

Skills

Case management

Counseling

Communication

Education

Bachelor's degree or equivalent in higher education

Master's degree in social work or counseling preferred

Tools

Maxient

Workday

Banner

Job description

Join our community and experience Emerson College! The Assistant Director, Student Life & Support Services will provide holistic support to the students of Emerson College Los Angeles by managing all student concerns and support services to ensure their success prior to and while enrolled in the program. The Assistant Director works closely with colleagues from the ELA and Boston campuses to provide support and case management to all Emerson Los Angeles participants and to provide a seamless and supportive process as students transition through the various phases of their program preparation through the duration of their time in the program. The Assistant Director will liaise with various campus offices and services to share resources and referrals, including. The Assistant Director provides non-clinical support to students in crisis or distress related to medical and psychological concerns, life traumas, or other events or hindrances that may limit a student's success.

ESSENTIAL JOB DUTIES

• Meet individually with students, as needed, to provide support and referrals to resources and services.
• Provide timely follow up with students to ensure they have ongoing support and are engaging with referrals and resources.
• Create and update student cases through online management systems and organize and maintain confidential case documents appropriately and with care.
• Manage relationship with Student Accessibility Services (SAS), working closely with SAS and academic department administrators to provide and ensure timely and appropriate implementation of disability support and accommodations to students registered with SAS.
• Provide support for students with mid-term grade concerns.
• Provide occasional after-hours consultation and support to on-call staff responding to students in crisis or other urgent student concerns.
• Advise students and help resolve issues by exploring options, navigating systems, and providing connections to resources. This requires coordinating appropriate referrals and interventions with campus partners at ELA and in Boston including, but not limited to, Student Financial Services, Student Life, Academic Advising, Education Abroad, Student Accessibility Services, Residential Life, and Campus Health and Wellness.
• Analyze impacts, systems and student support and coordinate appropriate follow-ups and interventions with other offices and departments to ensure students receive assistance needed from the Emerson community.
• Strategically collaborate with campus partners to support the programmatic efforts of the unique student needs of the Emerson LA program.
• In conjunction with the ELA Student Life team, coordinate oversight and semesterly evaluation of the ELA Food Pantry and the Student Lunchbox initiative.
• Assist in training faculty and staff in managing and responding to students of concern, and serve as a resource for faculty and administrators who have questions or concerns about a student.
• Through supervision of the ELA therapists, identify, address, and support student trends; track student access and use; and streamline communication between Boston and LA clinicians for holistic student support across campuses.
• Meet with and counsel students and their families who are interested in/are in need of high-level support.
• Utilize college data collection systems to identify and manage students who may be struggling or could benefit from extra support throughout their ELA semester.
• Monitor and communicate ongoing student progress.
• Propose, create, manage, and support initiatives and/or policy/procedural updates that aim to improve the student experience and overall satisfaction at ELA.
• Performs related duties and responsibilities as assigned/requested, including but not limited to: Assist with campus-wide events and programs such as move-in, orientation, First Fridays, and the like; Occasionally support residential life staff; Provide general student support as needed within the ELA campus.

QUALIFICATIONS

• Bachelor’s degree or equivalent experience in higher education or a related field is required; a Master's degree in social work, counseling is preferred.
• A minimum of three years of experience in academic environments with experience in case management and/or counseling.
• Familiarity with, or the ability to learn quickly, the use of student software and management systems such as Maxient, Workday, and Banner.
• Evening and weekend work hours will be required for this position. Position may require a timely on-campus response under emergency and time-sensitive circumstances.

KNOWLEDGE, SKILLS, AND ABILITIES

Ability to remain abreast of emerging trends in higher education particularly among international, first-generation and diverse student populations. Experience with diverse and international student populations, including an understanding of the challenges/barriers these students may face. Must demonstrate awareness and understanding of FERPA, Clery Act, HECMA standards, and other issues and standards pertaining to case management in a higher education setting. Must be able to manage sensitive and confidential information and demonstrate excellent written, oral, interpersonal, organizational, and communication skills.

PHYSICAL ABILITIES

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Requires ability to lift and move objects that are light Requires ability to move materials occasionally

WORK ENVIRONMENT

Usual Office Conditions Disclaimer: This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees may be required to follow other job-related instructions and to perform other job-related duties as requested, subject to all applicable state and federal laws. Certain job duties described herein may be subject to possible modification in accordance with applicable state and federal laws.

Compensation: $58,850.00 - $72,150.00 annually, commensurate with experience.

Grade of Position: 23-07E Employment Category: Regular .

Scheduled Weekly Hours: 36.25

In addition to a competitive salary, Emerson College is committed to the health and well-being of our employees and family members. Emerson Employment Categories influence work schedules, benefits eligibility, and time off policies. Benefits include outstanding health plans with limited out-of-pocket expenses, dental plans, generous time-off programs, and a 403(b) retirement benefit with a 9% employer contribution once eligible. Additional benefits, such as life and disability coverage and commuter offerings, are available. Please refer to our benefits website for a full list of benefits and eligibility requirements.

About Us

Emerson College is the nation’s only four-year institution dedicated exclusively to majors in communication and the arts in a liberal arts context. It is located in the dynamic multi-cultural city of Boston in close proximity to major arts institutions, performing art venues, and research centers. The college enrolls over 5,800 graduate and undergraduate students from more than 70 countries and all 50 states. Emerson College has campuses in Los Angeles and the Netherlands. At Emerson College, we seek individuals who bring innovation, creativity, and impact to our campuses to increase our depth, breadth, and diversity in our educational offerings.

Commitment to Inclusion

Emerson College believes the pathway to achieving inclusive excellence is fostering a campus climate where everyone can thrive. As a community of scholars and storytellers, we continually strive to cultivate a community that draws upon the widest possible pool of talent, characterized by the intentional inclusion of individuals from varied backgrounds, perspectives, beliefs, and values.

Annual Clery Report

In accordance with the federal Clery and Campus SaVE Acts, Emerson College commits to providing all current and prospective students and employees with access to the annual campus security reports for each of our campuses. This report may be accessed from the Emerson College Police Department website.

The Associate Vice President of Equity, Access & Equal Opportunity/ Title IX Coordinator to respond to inquiries regarding the College's Policy Against Discrimination, Harassment & Sexual Violence

The Associate Vice President of Equity, Access & Equal Opportunity/ Title IX Coordinator is located in the Ansin Building, 180 Tremont Street, Boston, MA 02111, Suite 409, and may be reached by calling [phone] or by emailing [e-mail].