Wellness Center Administrative Coordinator

Emerson College; Boston (MA); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Health insurance

Dental plans

403(b) retirement plan

Job summary

Emerson College’s Wellness Center is seeking an Administrative Coordinator to support daily operations, manage the front desk, coordinate appointments, and assist with health records.

Reporting to the Associate Director of Health Services, the role emphasizes confidentiality, customer service, and collaboration with clinicians, campus police for emergencies, and staff health services. 1–2 years’ admin experience and Medicat EMR familiarity preferred.

Qualifications

• High School Diploma or GED required; Bachelor’s Degree preferred.
• 1-2 years’ experience in administrative support for an office.
• 1-2 years’ experience in an outpatient mental health/clinician setting preferred.
• 1-2 years’ experience serving students in a higher education setting preferred.
• Experience with Medicat EMR software preferred.

Responsibilities

• Manage clinical schedule, confirm appointments, and notify students and clinicians about conflicts, delays, or reschedules; verify student eligibility and insurance status.
• Handle incoming calls, emails, and walk-in requests for appointments or referrals; relay messages to clinicians promptly.
• Coordinate emergency responses with Campus police/ambulance; assess required level of service.
• Maintain reception area and paperwork processes; process medical records requests; data entry of immunizations, holds, demographics, and allergies.

Skills

Customer service

Communication

Organizational skills

Multitasking

Confidentiality

Interpersonal skills

Microsoft Office

Google Suite

Problem solving

Diversity & inclusion

Education

High School diploma or GED

Bachelor’s degree preferred

Tools

Medicat EMR

Job description

Emerson College’s Wellness Center is seeking an Administrative Coordinator to support daily operations, manage the front desk, coordinate appointments, and assist with health records.

Reporting to the Associate Director of Health Services, the role emphasizes confidentiality, customer service, and collaboration with clinicians, campus police for emergencies, and staff health services. 1–2 years’ admin experience and Medicat EMR familiarity preferred.