Urgent Care Front Desk & Patient Experience Lead

Emerson Health; Concord (MA); On-site; USD 28,000 - 36,000; Part time

Job summary

Emerson Health in Concord, MA is seeking an Urgent Care Center Coordinator to be the welcoming first contact for patients and a vital support for clinicians. The role blends front-desk registration with essential administrative tasks to ensure smooth patient flow in a fast-paced urgent care setting.

You will greet patients, verify data, handle payments and insurance, and help maintain accurate records in the EMR while upholding privacy and high-quality service.

Qualifications

• Experience in a medical office or emergency care setting preferred.
• CPR/BLS certification current or obtained within 4 months.
• Excellent English communication and patient service abilities.

Responsibilities

• Greet and register patients promptly and professionally.
• Support physicians and medical staff in a fast-paced environment.
• Assist medical assistants to maintain smooth workflow.
• Accurately record demographics and scheduling in the EMR.
• Process financial transactions and verify insurance details.
• Communicate with patients and care teams in person and by phone.
• Support office and laboratory procedures as needed.
• Maintain confidentiality of patient information.

Skills

EMR/EHR systems

Customer service

Communication

Medical terminology

Multitasking

Organizational skills

Team collaboration

Professional demeanor

Education

High School Diploma

Bachelor's degree

Medical Assistant certification

Tools

EMR/EHR software

Microsoft Office

Outlook

Scheduling software

Job description

Emerson Health in Concord, MA is seeking an Urgent Care Center Coordinator to be the welcoming first contact for patients and a vital support for clinicians. The role blends front-desk registration with essential administrative tasks to ensure smooth patient flow in a fast-paced urgent care setting.

You will greet patients, verify data, handle payments and insurance, and help maintain accurate records in the EMR while upholding privacy and high-quality service.