Wellness Center Front Desk & Admin Specialist

Harvard University Central Administration; Cambridge (MA); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Generous paid time off

Medical, dental, and vision insurance

Tuition assistance and reimbursement

Commuter benefits

Job summary

Harvard University Central Administration is seeking a Staff Assistant I/Receptionist to greet visitors, provide reception and client services, and schedule appointments at a busy wellness center. You will handle payments, perform clerical tasks, and maintain professional, confidential interactions.

The role requires excellent communication, organization, and the ability to work evenings/weekends. This is a part-time schedule at Harvard, with a focus on patient-centered service and teamwork.

Qualifications

• High school graduate or equivalent.
• Minimum of 1 year of professional, customer-service oriented experience.
• College degree.
• Professional, able to maintain confidentiality, reliable, highly organized, and detail oriented.
• Ability to effectively and politely communicate with people from various, diverse backgrounds, work well on a team, and multi-task.
• Ability to work evening and weekend hours required.

Responsibilities

• Greets visitors in a courteous and professional manner.
• Provides reception and client service on a walk-in, phone in, or email basis.
• Schedules appointments for clients according to established guidelines.
• Receives payment by check, credit card, payroll deduction, or term bill from client at the time of appointment booking.
• Successfully handles routine clerical functions.
• Answers phone in a timely and courteous manner.
• Demonstrates flexibility when unexpected changes in assignment occur.
• Communicates to other staff members/group leader prior to leaving unit for break or lunch periods and prior to leaving for the day in order to ensure appropriate coverage.

Skills

Customer service

Communication

Teamwork

Multi-tasking

Evening/weekend availability

Education

College degree

Tools

Scheduling software

Job description

Harvard University Central Administration is seeking a Staff Assistant I/Receptionist to greet visitors, provide reception and client services, and schedule appointments at a busy wellness center. You will handle payments, perform clerical tasks, and maintain professional, confidential interactions.

The role requires excellent communication, organization, and the ability to work evenings/weekends. This is a part-time schedule at Harvard, with a focus on patient-centered service and teamwork.