Weekend Smart Home Support Specialist

Armstrong Group; Thorn Hill (TN); Sur place; USD 21 000 - 30 000; Plein temps

Avantages offerts par ce poste

Medical, dental, vision

401K

Paid time off

On-site gym

Discounted cafeteria

Training and advancement

Résumé du poste

Armstrong Group is seeking Customer Service Representatives to be the first line of support for customers experiencing issues with smart home security products and services. Schedule is 2:45 PM to 11:15 PM, weekends, with on-site work at our facilities.

You will diagnose and resolve tech issues across devices and platforms, walking customers through real-time solutions and educating on safety to drive tailored product solutions while supporting an evolving tech landscape.

Qualifications

• Proven ability to troubleshoot technical issues (software, hardware, connectivity).
• Excellent communication with calm phone presence.
• Desire to learn and help people.

Responsabilités

• Handle inbound customer calls with professionalism and empathy.
• Diagnose and resolve technical issues across devices and platforms.
• Walk customers through step-by-step solutions in real time.
• Promote safety by educating customers and recommending tailored product solutions to drive sales.
• Support an ever-changing industry fueled by technology.

Connaissances

Troubleshooting

Communication

Customer service

Technical knowledge

Description du poste

Armstrong Group is seeking Customer Service Representatives to be the first line of support for customers experiencing issues with smart home security products and services. Schedule is 2:45 PM to 11:15 PM, weekends, with on-site work at our facilities.

You will diagnose and resolve tech issues across devices and platforms, walking customers through real-time solutions and educating on safety to drive tailored product solutions while supporting an evolving tech landscape.