Smart Home Tech Support & Customer Care Specialist

Armstrong Group; Northern (KY); Hybrid; USD 21,000 - 29,000; Full time

Benefits offered by this job

Discounted services

PerkSpot benefits

Day one benefits

Paid time-off

On-site gym

Training and advancement

Job summary

The Armstrong Group is seeking Customer Service Representatives to be the first line of support for customers facing issues with our smart home security solutions. You will diagnose and resolve technical problems, guide customers through solutions in real time, and help drive safe, tailored product recommendations.

We offer competitive hourly wages, day-one benefits including medical, dental, vision, 401K, generous PTO, and ongoing training, with a culture that values growth, teamwork, and

Qualifications

• Strong communication skills with a calm, clear phone presence.
• Proven ability to troubleshoot technical issues (software, hardware, connectivity).
• A passion for technology and a desire to learn.
• Ability to multitask and stay organized in a fast-paced setting.
• A genuine desire to help people and solve problems.

Responsibilities

• Handle inbound customer calls with professionalism and empathy.
• Diagnose and resolve technical issues across a range of devices and platforms.
• Walk customers through step-by-step solutions in real time.
• Promote safety by educating customers and recommending tailored product solutions to drive sales.
• Support an ever-changing industry that is fueled by technology.

Skills

Strong communication skills

Troubleshooting skills

Patience and empathy

Multitasking

Customer service mindset

Job description

The Armstrong Group is seeking Customer Service Representatives to be the first line of support for customers facing issues with our smart home security solutions. You will diagnose and resolve technical problems, guide customers through solutions in real time, and help drive safe, tailored product recommendations.

We offer competitive hourly wages, day-one benefits including medical, dental, vision, 401K, generous PTO, and ongoing training, with a culture that values growth, teamwork, and