Customer Service Specialist – Flexible Evenings/Weekends

Armstrong Group; Pennsylvania; On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Attractive compensation package

Part of an Award-Winning Team

Convenient, no-pay parking

Discounted services from affiliate/arm

Job summary

Armstrong Group in Pennsylvania is seeking a motivated customer service representative responsible for answering calls, resolving inquiries, and helping customers navigate our video, internet, and telephone services.

You will document issues, update accounts, and meet KPI targets while providing courteous, effective support in a fast-paced environment. Flexibility for afternoon/evening/weekend shifts is appreciated.

Qualifications

• High school diploma or GED required.
• Basic computer skills and the ability to multitask.
• Strong verbal and written communication.
• Customer-focused with integrity and reliability.

Responsibilities

• Resolve customer inquiries over the telephone.
• Proficient handling of billing inquiries, and video product/streaming troubleshooting.
• Accurately enter work orders and tickets; update customer accounts and contact information.
• Understand and communicate video product features and benefits.
• Use training materials and tools to resolve customer quickly and accurately.
• Meet or exceed CSR KPI targets: ATT, ACW, AHT, and FCR.
• Meet or exceed A360 call quality program targets.
• Adhere to and support customer/company account security and privacy protocols.
• Additional duties as necessary.

Skills

Customer service

Multitasking

Typing

Effective communication

Education

High school diploma or GED

Job description

Armstrong Group in Pennsylvania is seeking a motivated customer service representative responsible for answering calls, resolving inquiries, and helping customers navigate our video, internet, and telephone services.

You will document issues, update accounts, and meet KPI targets while providing courteous, effective support in a fast-paced environment. Flexibility for afternoon/evening/weekend shifts is appreciated.