Customer Service Representative - Troubleshooting Specialist

Armstrong Group; Northern (KY); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Discounted services

PerkSpot benefits

Day one benefits

Paid time-off

On-site gym

Training and advancement

Job summary

The Armstrong Group is seeking Customer Service Representatives to be the first line of support for customers facing issues with our smart home security solutions. You will diagnose and resolve technical problems, guide customers through solutions in real time, and help drive safe, tailored product recommendations.

We offer competitive hourly wages, day-one benefits including medical, dental, vision, 401K, generous PTO, and ongoing training, with a culture that values growth, teamwork, and

Qualifications

• Strong communication skills with a calm, clear phone presence.
• Proven ability to troubleshoot technical issues (software, hardware, connectivity).
• A passion for technology and a desire to learn.
• Ability to multitask and stay organized in a fast-paced setting.
• A genuine desire to help people and solve problems.

Responsibilities

• Handle inbound customer calls with professionalism and empathy.
• Diagnose and resolve technical issues across a range of devices and platforms.
• Walk customers through step-by-step solutions in real time.
• Promote safety by educating customers and recommending tailored product solutions to drive sales.
• Support an ever-changing industry that is fueled by technology.

Skills

Strong communication skills

Troubleshooting skills

Patience and empathy

Multitasking

Customer service mindset

Job description

Schedule - 2:45p - 11:15p, will work weekends

Are you the go-to problem solver in your circle? Do you thrive on helping others navigate technical hiccups with patience and clarity? Due to the growing demand for smart home security solutions, we’re seeking Customer Service Representatives with strong troubleshooting skills. In this role, you’ll be the first line of support for customers experiencing issues with our products and services—turning confusion into confidence with every call. We provide smart technology, 24/7 professional monitoring, and peace of mind to hundreds of thousands of customers. Our products are installed by experts, monitored by real people, and truly make a difference.

What’s in it for you

• Competitive hourly wage with discounted services and PerkSpot benefits
• Day one benefits: Medical, dental, vision, 401K and more
• Generous paid time-off plus ten additional paid holidays
• Free on-site gym membership and a discounted cafeteria
• Continuous training that sets you up for success—and advancement
• An amazing culture that values growth, teamwork, and integrity

What you’ll be doing

• Handle inbound customer calls with professionalism and empathy
• Diagnose and resolve technical issues across a range of devices and platforms
• Walk customers through step-by-step solutions in real time
• Promote safety by educating customers and recommending tailored product solutions to drive sales
• Support an ever-changing industry that is fueled by technology

What you'll need

• Strong communication skills with a calm, clear phone presence
• Proven ability to troubleshoot technical issues (software, hardware, connectivity)
• A passion for technology and a desire to learn
• Ability to multitask and stay organized in a fast-paced setting
• A genuine desire to help people and solve problems

If you're ready to turn frustration into relief and make someone's day better with every interaction, we want to hear from you.

Who We Are

The Armstrong Group is a family owned and operated collection of diverse companies. What began in 1946 as Armstrong County Line Construction, founded by Jud L. Sedwick in Kittanning, PA, has now grown into an organization that encompasses multiple industries and employs over 2,400 individuals nationwide. Our brands include Armstrong Utilities, Guardian Protection, Armstrong Development, 4Front Solutions, Twin Pops, and Armstrong Comfort Solutions.

Armstrong is an Equal Opportunity Employer. The Armstrong Group, a family owned and operated business, now employs over 2,000 people across the nation. The company continues to value strong relationships with its employees and close ties to the communities it serves.