Customer Service Representative - Troubleshooting Specialist

Guardian Protection Services, Inc.; United States; On-site; USD 21,000 - 34,000; Part time

Benefits offered by this job

Discounted services

PerkSpot benefits

Day-one benefits

Gym membership on-site

Paid time-off

Career advancement opportunities

Job summary

Guardian Protection Services, Inc. is seeking a customer support professional to join our team in the United States.

You will handle inbound customer calls with professionalism and empathy, diagnosing and resolving technical issues across devices and platforms, and guiding customers through step-by-step solutions in real time. You'll promote safety by educating customers and recommending tailored product solutions to drive sales, while thriving in a fast-paced, technology-driven environment that

Qualifications

• Strong communication skills with a calm, clear phone presence.
• Proven ability to troubleshoot technical issues (software, hardware, connectivity).
• A passion for technology and a desire to learn.
• Ability to multitask and stay organized in a fast-paced setting.
• Genuine desire to help people and solve problems.

Responsibilities

• Handle inbound customer calls with professionalism and empathy.
• Diagnose and resolve technical issues across a range of devices and platforms.
• Walk customers through step-by-step solutions in real time.
• Promote safety by educating customers and recommending tailored product solutions to drive sales.
• Support an ever-changing industry that is fueled by technology.

Skills

Communication skills

Troubleshooting

Tech enthusiasm

Multitasking

Empathy

Job description

Schedule: 2:45p - 11:15p, will work weekends

What's in it for you:

• Competitive hourly wage with discounted services and PerkSpot benefits
• Day one benefits: Medical, dental, vision, 401K and more
• Generous paid time-off plus ten additional paid holidays
• Free on-site gym membership and a discounted cafeteria
• Continuous training that sets you up for success—and advancement
• An amazing culture that values growth, teamwork, and integrity

What you’ll be doing:

• Handle inbound customer calls with professionalism and empathy
• Diagnose and resolve technical issues across a range of devices and platforms
• Walk customers through step-by-step solutions in real time
• Promote safety by educating customers and recommending tailored product solutions to drive sales
• Support an ever-changing industry that is fueled by technology

What you'll need:

• Strong communication skills with a calm, clear phone presence
• Proven ability to troubleshoot technical issues (software, hardware, connectivity)
• A passion for technology and a desire to learn
• Ability to multitask and stay organized in a fast-paced setting
• A genuine desire to help people and solve problems

Who We Are

The Armstrong Group is a family owned and operated collection of diverse companies. What began in 1946 as Armstrong County Line Construction, founded by Jud L. Sedwick in Kittanning, PA, has now grown into an organization that encompasses multiple industries and employs over 2,400 individuals nationwide. Our brands include Armstrong Utilities, Guardian Protection, Armstrong Development, 4Front Solutions, Twin Pops, and Armstrong Comfort Solutions.

Armstrong is an Equal Opportunity Employer.

The Armstrong Group, a family owned and operated business, now employs over 2,000 people across the nation. The company continues to value strong relationships with its employees and close ties to the communities it serves.