Part-Time Tech Support Specialist — Flexible Evenings

Armstrong; Butler (Butler County); On-site; USD 32,000 - 52,000; Full time

Job summary

Armstrong is seeking a customer service representative to work independently and as part of a team, handling inquiries with patience and courtesy. You will communicate effectively in writing and speech, think quickly to provide expeditious responses, and follow our escalation policy while maintaining strong organizational skills.

Your responsibilities include troubleshooting internet and telephone issues, processing payments, updating customer accounts, and meeting CSR KPI targets.

Qualifications

• HS diploma or GED required; certifications or degrees preferred.
• Advanced computer skills and multi-window navigation.
• Strong typing and written/verbal communication.
• Familiarity with desktop and mobile OS and security software.
• 6+ months in customer service, retail or helpdesk.
• Friendly, articulate, and professional demeanor.
• Flexible afternoon/evening shifts.

Responsibilities

• Resolve customer inquiries by telephone.
• Troubleshoot internet and telephone issues.
• Support email platforms including webmail and mobile clients.
• Enter work orders and update customer accounts.
• Troubleshoot wired and wireless networks including Plume and Armstrong devices.
• Meet or exceed CSR KPI targets (ATT, ACW, AHT, FCR).
• Process customer payments.
• Use training materials and tools to resolve issues.
• Additional duties may be assigned.

Skills

Advanced computer skills

Typing speed

Verbal and written communication

Adaptability

Coachable

Strong work ethic

Education

High school diploma or GED

Certifications or degrees preferred

Tools

Security software packages

Desktop and mobile operating systems

Job description

Armstrong is seeking a customer service representative to work independently and as part of a team, handling inquiries with patience and courtesy. You will communicate effectively in writing and speech, think quickly to provide expeditious responses, and follow our escalation policy while maintaining strong organizational skills.

Your responsibilities include troubleshooting internet and telephone issues, processing payments, updating customer accounts, and meeting CSR KPI targets.