Part Time Technical Service Representative 1

Armstrong; Butler (Butler County); On-site; USD 32,000 - 52,000; Full time

Job summary

Armstrong is seeking a customer service representative to work independently and as part of a team, handling inquiries with patience and courtesy. You will communicate effectively in writing and speech, think quickly to provide expeditious responses, and follow our escalation policy while maintaining strong organizational skills.

Your responsibilities include troubleshooting internet and telephone issues, processing payments, updating customer accounts, and meeting CSR KPI targets.

Qualifications

• HS diploma or GED required; certifications or degrees preferred.
• Advanced computer skills and multi-window navigation.
• Strong typing and written/verbal communication.
• Familiarity with desktop and mobile OS and security software.
• 6+ months in customer service, retail or helpdesk.
• Friendly, articulate, and professional demeanor.
• Flexible afternoon/evening shifts.

Responsibilities

• Resolve customer inquiries by telephone.
• Troubleshoot internet and telephone issues.
• Support email platforms including webmail and mobile clients.
• Enter work orders and update customer accounts.
• Troubleshoot wired and wireless networks including Plume and Armstrong devices.
• Meet or exceed CSR KPI targets (ATT, ACW, AHT, FCR).
• Process customer payments.
• Use training materials and tools to resolve issues.
• Additional duties may be assigned.

Skills

Advanced computer skills

Typing speed

Verbal and written communication

Adaptability

Coachable

Strong work ethic

Education

High school diploma or GED

Certifications or degrees preferred

Tools

Security software packages

Desktop and mobile operating systems

Job description

The successful candidate must have the ability to work independently and as part of a team, demonstrating the ability to work with patience and courtesy, even during challenging customer interactions. Must have the ability to communicate effectively; both verbally and in writing, thinking quickly and logically to ensure expedient responses to customer inquiries. Must complete applicable training and display strong organizational and time management skills. The ability to multi-task efficiently and effectively, as well as adhering to our established escalation policy, are of paramount importance.

Our Next Scheduled Training Start is: Monday, September 21, 2026

Responsibilities

• Resolve customer inquiries over the telephone
• Proficient handling of internet and telephone troubleshooting inquiries
• Support email platforms including webmail, mobile devices, and software clients
• Accurately enter work orders and tickets as appropriate, including updating of customer accounts, including customer contact information
• Ability to troubleshoot wired and wireless networks including Plume and Armstrong streaming devices
• Meet or exceed CSR KPI targets: ATT, ACW, AHT, and FCR
• Meet or exceed A360 call quality program targets
• Use provided training materials and job tools to quickly and accurately resolve customer issues.
• Additional duties or responsibilities may be assigned as necessary
• Accept and process customer payments

Qualifications

• High school diploma or general education degree (GED) is required; Certifications or degrees preferred
• Advanced computer skills are required; proficiency navigating between multiple windows is necessary
• Strong typing, verbal and written skills are necessary for success
• Familiarity with desktop and mobile operating systems as well as security software packages
• Ideal candidates should have at least 6 months of experience in a customer service, retail or helpdesk environment
• Strong communication skills; friendly attitude, active listener, articulate, self-assured and professional
• Motivated and dependable person with strong work ethic and a high degree of integrity
• Ability to quickly and effectively adapt to changes in the work environment
• Coachable person who is eager to learn new skills and take on new responsibilities
• Must have the ability to work flexible afternoon/evening weekday and/or weekend shifts

Who We Are

The Armstrong Group is a family owned and operated collection of diverse companies. What began in 1946 as Armstrong County Line Construction, founded by Jud L. Sedwick in Kittanning, PA, has now grown into an organization that encompasses multiple industries and employs over 2,400 individuals nationwide. Our brands include Armstrong Utilities, Guardian Protection, Armstrong Development, 4Front Solutions, Twin Pops, and Armstrong Comfort Solutions.

Armstrong is an Equal Opportunity Employer.