Part-Time Tech Support & Customer Care Pro

Armstrong Group; Butler (Butler County); Hybrid; USD 17,000 - 25,000; Part time

Job summary

Armstrong Group in Butler, PA is seeking a part-time Technical Service Representative to assist customers by phone, troubleshoot internet and device issues, and manage service orders. You will handle emails and tickets, maintain accurate customer data, and support payments while meeting performance metrics.

The role requires strong communication, a friendly, professional demeanor, and the ability to work flexible afternoon/evening shifts on weekdays or weekends. Training provided.

Qualifications

• High school diploma or GED required; certifications or degrees preferred.
• Advanced computer skills; proficiency navigating between multiple windows.
• Strong typing, verbal and written skills.
• Familiarity with desktop and mobile operating systems and security software.

Responsibilities

• Resolve customer inquiries over the telephone.
• Proficient handling of internet and telephone troubleshooting inquiries.
• Support email platforms including webmail, mobile devices, and software clients.
• Accurately enter work orders and tickets as appropriate, including updating of customer accounts and contact information.
• Ability to troubleshoot wired and wireless networks including Plume and Armstrong streaming devices.
• Meet or exceed CSR KPI targets: ATT, ACW, AHT, and FCR.
• Meet or exceed A360 call quality program targets.
• Use provided training materials and tools to resolve customer issues quickly and accurately.
• Additional duties or responsibilities may be assigned as necessary.
• Accept and process customer payments.

Skills

Communication

Typing

Customer service

Time management

Multitasking

Active listening

Education

GED or high school diploma

Certifications preferred

Tools

Plume

Armstrong streaming devices

Security software

Desktop OS

Mobile OS

Job description

Armstrong Group in Butler, PA is seeking a part-time Technical Service Representative to assist customers by phone, troubleshoot internet and device issues, and manage service orders. You will handle emails and tickets, maintain accurate customer data, and support payments while meeting performance metrics.

The role requires strong communication, a friendly, professional demeanor, and the ability to work flexible afternoon/evening shifts on weekdays or weekends. Training provided.