Customer Service Representative - Troubleshooting Specialist

Armstrong Group; Thorn Hill (TN); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, vision

401K

Paid time off

On-site gym

Discounted cafeteria

Training and advancement

Job summary

Armstrong Group is seeking Customer Service Representatives to be the first line of support for customers experiencing issues with smart home security products and services. Schedule is 2:45 PM to 11:15 PM, weekends, with on-site work at our facilities.

You will diagnose and resolve tech issues across devices and platforms, walking customers through real-time solutions and educating on safety to drive tailored product solutions while supporting an evolving tech landscape.

Qualifications

• Proven ability to troubleshoot technical issues (software, hardware, connectivity).
• Excellent communication with calm phone presence.
• Desire to learn and help people.

Responsibilities

• Handle inbound customer calls with professionalism and empathy.
• Diagnose and resolve technical issues across devices and platforms.
• Walk customers through step-by-step solutions in real time.
• Promote safety by educating customers and recommending tailored product solutions to drive sales.
• Support an ever-changing industry fueled by technology.

Skills

Troubleshooting

Communication

Customer service

Technical knowledge

Job description

Schedule - 2:45p - 11:15p, will work weekends

Are you the go-to problem solver in your circle? Do you thrive on helping others navigate technical hiccups with patience and clarity? Due to the growing demand for smart home security solutions, we're seeking Customer Service Representatives with strong troubleshooting skills. In this role, you'll be the first line of support for customers experiencing issues with our products and services - turning confusion into confidence with every call.

We provide smart technology, 24/7 professional monitoring, and peace of mind to hundreds of thousands of customers. Our products are installed by experts, monitored by real people, and truly make a difference.

What's in it for you:

• Competitive hourly wage with discounted services and PerkSpot benefits
• Day one benefits: Medical, dental, vision, 401K and more
• Generous paid time-off plus ten additional paid holidays
• Free on-site gym membership and a discounted cafeteria
• Continuous training that sets you up for success—and advancement
• An amazing culture that values growth, teamwork, and integrity

What you'll be doing:

• Handle inbound customer calls with professionalism and empathy
• Diagnose and resolve technical issues across a range of devices and platforms
• Walk customers through step-by-step solutions in real time
• Promote safety by educating customers and recommending tailored product solutions to drive sales
• Support an ever-changing industry that is fueled by technology

What you'll need:

• Strong communication skills with a calm, clear phone presence
• Proven ability to troubleshoot technical issues (software, hardware, connectivity)
• A passion for technology and a desire to learn
• Ability to multitask and stay organized in a fast-paced setting
• A genuine desire to help people and solve problems

Who We Are

The Armstrong Group is a family owned and operated collection of diverse companies. What began in 1946 as Armstrong County Line Construction, founded by Jud L. Sedwick in Kittanning, PA, has now grown into an organization that encompasses multiple industries and employs over 2,400 individuals nationwide. Our brands include Armstrong Utilities, Guardian Protection, Armstrong Development, 4Front Solutions, Twin Pops, and Armstrong Comfort Solutions.
Armstrong is an Equal Opportunity Employer.