Tech Troubleshooter — Customer Support Specialist

Guardian-Protection-; Marshall Township (PA); On-site; USD 19,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K

Paid time off

Paid holidays

Gym membership

PerkSpot discounts

Job summary

Armstrong Group in Pennsylvania is seeking Customer Service Representatives to be the first line of support for customers using smart home security products. You will diagnose and resolve technical issues across devices and platforms, guiding customers step-by-step in real time, while promoting safety and tailored product solutions to drive sales.

The role requires strong communication, the ability to multitask in a fast-paced setting, and a genuine desire to help people.

Qualifications

• Experience resolving customer issues with patience and clarity.
• Ability to troubleshoot software, hardware, and connectivity.
• Strong verbal and written communication for clear guidance.

Responsibilities

• Handle inbound customer calls with professionalism and empathy.
• Diagnose and resolve technical issues across devices and platforms.
• Walk customers through step-by-step solutions in real time.
• Promote safety by educating customers and tailoring product recommendations to drive sales.

Skills

Customer service

Troubleshooting

Communication

Multitasking

Job description

Armstrong Group in Pennsylvania is seeking Customer Service Representatives to be the first line of support for customers using smart home security products. You will diagnose and resolve technical issues across devices and platforms, guiding customers step-by-step in real time, while promoting safety and tailored product solutions to drive sales.

The role requires strong communication, the ability to multitask in a fast-paced setting, and a genuine desire to help people.