Weekend Part-Time Patient Concierge & Registration

spectrumhealth; Grand Rapids (MI); On-site; USD 21,000 - 30,000; Part time

Benefits offered by this job

On-demand pay

Discounts

Retirement plan

Drug-free workplace

Job summary

Corewell Health is seeking a Part-time Patient Access Specialist at the Grand Rapids area site. You will warmly greet patients, assist with registrations, check-ins/check-outs, and help patients navigate scheduling and insurance information.

The role involves handling clinical documents and maintaining accurate records in EPIC. The position emphasizes patient experience, adherence to procedures, and participation in safety initiatives, with an every-other-weekend schedule and weekend shift

Qualifications

• Required: High School Diploma or equivalent.
• Preferred: 1 year of relevant experience in insurance billing, access management, patient financial services, electronic health records, lab service support or other related fields.

Responsibilities

• Serves as a concierge - greets and communicates with patients or visitors.
• Answers practice phone calls; schedules patient appointments using a decision tree where applicable; orders supplies; generates patient letters; processes/sorts mail and supply deliveries; processes registration reports.
• Identifies and reminds patients of health maintenance gaps; documents patient phone calls in the EHR for routing/resolution.
• Performs patient registration and check-in, confirms patient demographics and insurance information; assists self-registration and arrival; handles patient check-out and schedules follow-ups.
• Maintains patient medical records according to standards; uploads Right Fax documents into EPIC; basic EMR/EHR scanning.
• Participates in safety initiatives and completes safety-related competencies and requirements.
• Performs other duties as assigned.

Education

High School Diploma or equivalent

Job description

Corewell Health is seeking a Part-time Patient Access Specialist at the Grand Rapids area site. You will warmly greet patients, assist with registrations, check-ins/check-outs, and help patients navigate scheduling and insurance information.

The role involves handling clinical documents and maintaining accurate records in EPIC. The position emphasizes patient experience, adherence to procedures, and participation in safety initiatives, with an every-other-weekend schedule and weekend shift