Endoscopy Scheduler & Patient Services Pro

Spectrum Health; Grand Rapids (MI); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

On-demand pay Payactiv

Comprehensive benefits

Retirement plan with employer match

Discounts directory

Identity theft protection (optional)

Job summary

Corewell Health is seeking a Patient Services Representative in Grand Rapids to deliver registration, concierge, and clerical support. You will work with a team to ensure smooth patient flow and high-quality service in a fast-paced health system.

Primary duties include patient check-in/out, scheduling, referrals, and EMR management using EPIC EMR, with emphasis on accuracy and customer care. This role requires strong communication and problem-solving skills.

Qualifications

• High School Diploma or equivalent.
• 2 years of relevant experience in insurance billing, access management, patient financial services, electronic health records, lab service support or related fields.

Responsibilities

• Register patients in treatment rooms and resolve complex patient issues.
• Handle administrative tasks: check-out, scheduling, referrals, procedures, surgeries, tests, and medical record review.
• Obtain insurance authorizations and assist with denials/appeals.

Skills

Customer service

Communication

Problem solving

Education

High School Diploma or equivalent

Tools

EPIC EMR

Job description

Corewell Health is seeking a Patient Services Representative in Grand Rapids to deliver registration, concierge, and clerical support. You will work with a team to ensure smooth patient flow and high-quality service in a fast-paced health system.

Primary duties include patient check-in/out, scheduling, referrals, and EMR management using EPIC EMR, with emphasis on accuracy and customer care. This role requires strong communication and problem-solving skills.