Weekend Overnight Member Experience Concierge

Cambridge Fitness, LLC; Richmond Heights (OH); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Night shift

Job summary

Planet Fitness is seeking an Overnight Closer (Member Services Representative) to create a positive member experience through superior customer service. You will greet members, sign-up new members, and conduct tours, while closing the shift by preparing the bank deposit for the next day.

This role emphasizes friendly communication, reliability, and the ability to manage busy front desk duties while maintaining a clean, welcoming club environment.

Qualifications

• Customer service background preferred.
• Basic computer proficiency required.
• A passion for fitness and health.
• Upbeat and positive attitude; punctual and reliable.
• Exceptional customer service and professional interaction with members and staff.
• Strong listening, empathy and problem solving.
• Diplomacy in all interactions and professional language.
• Must be 18 years of age or older.

Responsibilities

• Greet members, prospective members and guests with exceptional service.
• Handle all front desk activities: answer phones, check in, sign-up, and tours.
• Facilitate updates to member accounts.
• Respond to questions and concerns and escalate as needed.
• Maintain club cleanliness and appearance.
• Close shift and prepare bank deposit for next day.

Skills

Customer service

Basic computer skills

Positive attitude

Punctuality

Empathy & problem solving

Diplomacy

18+ years old

Fitness passion

Communication

Job description

Planet Fitness is seeking an Overnight Closer (Member Services Representative) to create a positive member experience through superior customer service. You will greet members, sign-up new members, and conduct tours, while closing the shift by preparing the bank deposit for the next day.

This role emphasizes friendly communication, reliability, and the ability to manage busy front desk duties while maintaining a clean, welcoming club environment.