Overnight Member Experience Specialist

Planet Fitness; Expressway Heights Colonia (TX); On-site; USD 28,000 - 38,000; Full time

Benefits offered by this job

Complimentary Back Card Membership

Company Facilitated Training

Advancement Opportunities

Rewards and Recognition Programs

Job summary

Planet Fitness is seeking an energetic Overnight Closer to deliver exceptional member experiences. You will greet members and guests, check them in, assist with sign-ups, and handle phones with a friendly, professional demeanor.

You’ll also close the shift by reconciling the day’s transactions and preparing a bank deposit. Ideal candidates have a customer service background, a passion for fitness, and a reliable, punctual attitude.

Qualifications

• Customer service background preferred.
• Must be 18 or older and have a high school diploma or GED.
• Ability to work 3rd shift (overnights).
• Excellent communication and problem-solving skills.

Responsibilities

• Greet members, guests and prospective members with a positive attitude.
• Check members into the system and assist with sign-ups.
• Answer phones and handle inquiries professionally.
• Close the shift and prepare next day’s bank deposit.
• Maintain clean, welcoming club environment and escalate issues.

Skills

Customer service

Communication

Empathy

Problem solving

Teamwork

Education

High School Diploma or GED

Tools

Front desk software

Phone system

Job description

Planet Fitness is seeking an energetic Overnight Closer to deliver exceptional member experiences. You will greet members and guests, check them in, assist with sign-ups, and handle phones with a friendly, professional demeanor.

You’ll also close the shift by reconciling the day’s transactions and preparing a bank deposit. Ideal candidates have a customer service background, a passion for fitness, and a reliable, punctual attitude.