Overnight Member Services Pro: Elevate Experience

Planet Fitness Franchising, LLC; Great Falls (MT); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Employee discounts

Opportunity for advancement

Paid time off

Free uniforms

Job summary

Planet Fitness is seeking an Overnight Closer (Member Services Representative) to provide a superior customer service experience for members, guests and prospective members, and to manage front desk operations, signups, and POS transactions.

You will greet guests, answer questions, monitor facility cleanliness, and ensure accurate member records while maintaining a friendly, professional demeanor during the overnight shift (10:00pm–6:00am); a High School diploma or GED is required.

Qualifications

• Customer service background preferred.
• Must be able to work overnight hours (10:00pm to 6:00am).
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude.
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers.

Responsibilities

• Greet members and guests, providing exceptional customer service and making members feel welcome.
• Answer phones in a friendly manner and assist callers with various questions.
• Check members in, tour and sign up new members, log amenities and communicate updates and events.
• Respond to member questions and concerns in a timely and professional manner.
• Conduct beverage or merchandise purchases on the point of sale system.
• Utilize POS system for membership cards, address changes and billing questions.

Skills

Customer service

Overnight shift

Basic computer proficiency

Positive attitude

Punctuality

Professional communication

Education

High School diploma/GED

Tools

POS system

Job description

Planet Fitness is seeking an Overnight Closer (Member Services Representative) to provide a superior customer service experience for members, guests and prospective members, and to manage front desk operations, signups, and POS transactions.

You will greet guests, answer questions, monitor facility cleanliness, and ensure accurate member records while maintaining a friendly, professional demeanor during the overnight shift (10:00pm–6:00am); a High School diploma or GED is required.