Overnight Member Services Rep: Close & Greet

CA Planet; Pasadena (CA); On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

Employee discounts

Flexible schedule

Free uniforms

Health insurance

Opportunity for advancement

Training & development

Job summary

Planet Fitness is seeking an Overnight Closer (Member Services Representative) to create a positive member experience through superior customer service for members, prospective members and guests. You will close that day’s shift and prepare an accurate bank deposit, while maintaining a welcoming club environment.

The role emphasizes greeting guests, processing sign-ups, tours, and addressing questions promptly, with required punctuality and reliability for a smooth overnight operation.

Qualifications

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude.
• Punctuality and reliability is a must.
• Excellent customer service and interpersonal skills.
• Strong listening and problem-solving abilities.
• Diplomacy in all interactions.

Responsibilities

• Greet members, prospective members and guests with exceptional service.
• Handle front desk tasks: answer phones, check in members, sign up new members, give tours.
• Update members' accounts as needed.
• Respond to questions and concerns; escalate when needed.
• Maintain cleanliness of the club.
• Close shift for the day and prepare the next day’s bank deposit.

Skills

Customer service

Basic computer skills

Positive attitude

Punctuality

Empathy

Diplomacy

Professionalism

Education

High School diploma / GED

Job description

Planet Fitness is seeking an Overnight Closer (Member Services Representative) to create a positive member experience through superior customer service for members, prospective members and guests. You will close that day’s shift and prepare an accurate bank deposit, while maintaining a welcoming club environment.

The role emphasizes greeting guests, processing sign-ups, tours, and addressing questions promptly, with required punctuality and reliability for a smooth overnight operation.