Overnight Member Services Pro | Close & Connect

Glow Brands; Georgetown (KY); Hybrid; USD 17,000 - 21,000; Full time

Benefits offered by this job

Flexible Work Schedule

Casual Dress Code

Free Gym Access

Free Tanning

Free Wellness Spa Services

401(k) with Company Match

Daily Pay Options

Opportunity for Advancement

Employee Discounts on Products and …

Exclusive Discounts at Outside Retaile

Free Work Shirt options yearly.

Job summary

Planet Fitness is seeking an Overnight Closer (Member Services Representative) to deliver superior customer service to members and guests. You will greet customers, manage front desk tasks, sign up new members, and conduct tours, while ensuring the club remains clean and secure at the end of the shift.

The role requires strong communication, reliability, and a positive, empathetic demeanor, with an ability to work 3rd shift and handle basic banking tasks.

Qualifications

• Customer service experience preferred.
• Basic computer proficiency required.
• Interest in fitness and health.
• Punctual and reliable.
• Strong communication and empathy.
• Able to interact professionally with members and staff.
• 18+ years old; high school diploma or GED.

Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including: answer phones, check members into the system, new member sign-up, show tours.
• Facilitate updates to member accounts.
• Respond to member questions and concerns in a timely and professional manner and escalate as needed.
• Maintain the neatness and cleanliness of the club.
• Close shift for that business day and create a bank deposit for next day.

Skills

Customer service

Computer skills

Positive attitude

Reliability

Communication

Empathy

Education

High School diploma/GED

Job description

Planet Fitness is seeking an Overnight Closer (Member Services Representative) to deliver superior customer service to members and guests. You will greet customers, manage front desk tasks, sign up new members, and conduct tours, while ensuring the club remains clean and secure at the end of the shift.

The role requires strong communication, reliability, and a positive, empathetic demeanor, with an ability to work 3rd shift and handle basic banking tasks.