Overnight Member Services Specialist

CA Planet; Azusa (CA); Sur place; USD 25 000 - 33 000; Plein temps

Avantages offerts par ce poste

Opportunity for advancement

Training & development

Wellness resources

Résumé du poste

Planet Fitness seeks an Overnight Closer (Member Services Representative) to deliver superior member service and support front desk operations. You will close the day’s shift and prepare an accurate bank deposit, ensuring a smooth transition to the next shift.

Responsibilities include greeting members, answering calls, guiding tours, updating accounts, and maintaining a clean, welcoming club environment while delivering friendly, timely service.

Qualifications

• Experience in customer service or retail is preferred.
• Basic computer and data-entry skills.
• Must be 18 years or older and have a high school diploma or GED.

Responsabilités

• Greet members, guests and prospective members with excellent service.
• Handle front desk tasks including answering phones, member check-in and sign-ups.
• Give tours to prospective members and update member accounts.
• Respond to questions and escalate to management as needed.
• Maintain club cleanliness and close the shift with a bank deposit for next day.

Connaissances

Customer service

Basic computer skills

Punctuality

Strong communication

Problem solving

Formation

High school diploma or GED

Outils

Front desk software

Description du poste

Planet Fitness seeks an Overnight Closer (Member Services Representative) to deliver superior member service and support front desk operations. You will close the day’s shift and prepare an accurate bank deposit, ensuring a smooth transition to the next shift.

Responsibilities include greeting members, answering calls, guiding tours, updating accounts, and maintaining a clean, welcoming club environment while delivering friendly, timely service.