Overnight Member Services Specialist

CA Planet; Azusa (CA); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Opportunity for advancement

Training & development

Wellness resources

Job summary

Planet Fitness seeks an Overnight Closer (Member Services Representative) to deliver superior member service and support front desk operations. You will close the day’s shift and prepare an accurate bank deposit, ensuring a smooth transition to the next shift.

Responsibilities include greeting members, answering calls, guiding tours, updating accounts, and maintaining a clean, welcoming club environment while delivering friendly, timely service.

Qualifications

• Experience in customer service or retail is preferred.
• Basic computer and data-entry skills.
• Must be 18 years or older and have a high school diploma or GED.

Responsibilities

• Greet members, guests and prospective members with excellent service.
• Handle front desk tasks including answering phones, member check-in and sign-ups.
• Give tours to prospective members and update member accounts.
• Respond to questions and escalate to management as needed.
• Maintain club cleanliness and close the shift with a bank deposit for next day.

Skills

Customer service

Basic computer skills

Punctuality

Strong communication

Problem solving

Education

High school diploma or GED

Tools

Front desk software

Job description

Planet Fitness seeks an Overnight Closer (Member Services Representative) to deliver superior member service and support front desk operations. You will close the day’s shift and prepare an accurate bank deposit, ensuring a smooth transition to the next shift.

Responsibilities include greeting members, answering calls, guiding tours, updating accounts, and maintaining a clean, welcoming club environment while delivering friendly, timely service.