Overnight Gym Member Services Specialist

Planet Fitness - United FP Management, LLC; Simpsonville (SC); On-site; USD 17,000 - 21,000; Part time

Job summary

Planet Fitness - United FP Management, LLC is hiring for an Overnight Closer (Member Services Representative) to deliver exceptional member experiences. You will welcome members, sign up new members, give tours, and manage end-of-day banking deposits while maintaining a clean club environment.

The role emphasizes strong customer service, reliability, and the ability to handle front desk operations with professionalism during overnight hours.

Qualifications

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude.
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• Must be 18 years of age or older.

Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including answering phones, checking members into the system, new member sign-up, and tours for prospective members.
• Facilitate needed updates to member's accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.
• Close shift for that business day.
• Create a bank deposit for next day.

Skills

Customer service

Basic computer skills

Punctuality

Reliability

Communication

Empathy

Job description

Planet Fitness - United FP Management, LLC is hiring for an Overnight Closer (Member Services Representative) to deliver exceptional member experiences. You will welcome members, sign up new members, give tours, and manage end-of-day banking deposits while maintaining a clean club environment.

The role emphasizes strong customer service, reliability, and the ability to handle front desk operations with professionalism during overnight hours.