Overnight Member Services Specialist

Planet Fitness Southeast; Simpsonville (SC); On-site; USD 17,000 - 21,000; Full time

Job summary

Planet Fitness Southeast is seeking an Overnight Closer (Member Services Representative) to deliver top-tier service to members, prospective members and guests while closing out the day and securing the bank deposit. This role emphasizes friendly, professional interactions in a fitness club environment.

As an Overnight Closer, you will greet guests, check members in, handle sign-ups, take tours, update account information, and resolve questions.

Qualifications

• Customer service experience preferred.
• Basic computer proficiency.
• Interest in fitness and health.
• Punctuality and reliability.
• Strong interpersonal skills and professionalism.

Responsibilities

• Greet members and guests with exceptional service.
• Check members into the system and assist with sign-ups.
• Answer phones and handle inquiries.
• Lead tours for prospective members.
• Close shift and prepare bank deposit.
• Maintain club cleanliness.
• Escalate issues to management when needed.

Skills

Customer service

Communication

Problem solving

Teamwork

Tools

POS systems

Job description

Planet Fitness Southeast is seeking an Overnight Closer (Member Services Representative) to deliver top-tier service to members, prospective members and guests while closing out the day and securing the bank deposit. This role emphasizes friendly, professional interactions in a fitness club environment.

As an Overnight Closer, you will greet guests, check members in, handle sign-ups, take tours, update account information, and resolve questions.