Weekend-Only Alterations CSR — Five-Star Service

David's Bridal; Saginaw (MI); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Team bonus

Get paid early

Employee discounts

Vision care

401K program

Supplemental insurance

Job summary

David’s Bridal is seeking an Alterations Customer Service Representative to deliver exceptional service in our alterations department. The role includes welcoming customers, scheduling and preparing alterations, and assisting with garment care while upholding store standards.

Responsibilities include answering phones, processing transactions, guiding customers through alterations options, and collaborating with the Alterations Manager to resolve issues.

Qualifications

• Welcomes customers and provides A+ service across in-person, phone and virtual channels.
• Uses systems to manage customer flow and deliver five-star experience.
• Promotes alterations services and personalization options.

Responsibilities

• Welcome customers with enthusiasm and adapt communication style.
• Manage customer flow to ensure efficient, friendly service.
• Prepare, welcome and meet customer needs; support store goals for Five-Star service.

Skills

Customer service

Phone skills

Problem solving

Team player

Sewing experience

Education

High school diploma or equivalent

Tools

POS system

Job description

David’s Bridal is seeking an Alterations Customer Service Representative to deliver exceptional service in our alterations department. The role includes welcoming customers, scheduling and preparing alterations, and assisting with garment care while upholding store standards.

Responsibilities include answering phones, processing transactions, guiding customers through alterations options, and collaborating with the Alterations Manager to resolve issues.