Weekend Alterations CSR: Five-Star Dress Service

David's Bridal; Independence (MO); On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

Rewarding environment and competitive

Team Bonus

Dayforce Wallet – Get Paid Early!

Generous Team Member Discount After 1s

Vision Care

401K Program

Pet Insurance

Job summary

David’s Bridal is seeking an Alterations Customer Service Representative to support the Alterations department and ensure an exceptional customer experience. The CSR reports to the Store Manager and may welcome customers, schedule appointments, answer phones, press garments, and prepare items for pickup.

The role emphasizes five-star service, teamwork, and effective communication. A high school diploma and POS system experience are required, with sewing experience helpful.

Qualifications

• High school diploma or equivalent.
• 1-2 years retail apparel experience.
• Prior sewing experience is helpful.
• Prior experience with computerized POS system.

Responsibilities

• Welcome all customers with genuine, friendly enthusiasm in person, over the phone, and online, adapting to each customer.
• Use systems to manage customer flow and deliver five-star service.
• Meet service vows: Prepare, Welcome, Meet Needs, Be There for customers.
• Provide exceptional service to multiple customers and escalate issues when needed.
• Explain alterations and products to customers and partner with tailoring team.
• Promote alterations services and personalization options.
• Keep the store clean, organized, and promotion-ready.

Skills

Customer service

Communication

Problem solving

Retail

Teamwork

Education

High school diploma or equivalent

1-2 years retail apparel experience

Prior sewing experience helpful

POS system experience

Tools

POS system

Job description

David’s Bridal is seeking an Alterations Customer Service Representative to support the Alterations department and ensure an exceptional customer experience. The CSR reports to the Store Manager and may welcome customers, schedule appointments, answer phones, press garments, and prepare items for pickup.

The role emphasizes five-star service, teamwork, and effective communication. A high school diploma and POS system experience are required, with sewing experience helpful.