Weekend-Only Alterations CSR — Five-Star Service

David's Bridal; Hoover (AL); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Team bonus

Get paid early (Dayforce Wallet)

Employee discount

401K program

Vision care

Discounts for home and auto

Discounts for mobile

MetLife/Hyatt legal plans

Job summary

David's Bridal is hiring an Alterations Customer Service Representative (CSR) for a part-time role focused on delivering an exceptional customer experience. You will welcome customers, handle appointments, answer phones, press garments, and ensure items are ready for pickup with a friendly, solution-oriented approach.

You’ll manage multiple customers, promote alterations services, and maintain store standards while collaborating with the Alterations Manager to resolve issues and exceed

Qualifications

• High school diploma or equivalent.
• 1-2 years prior retail experience in apparel or specialty store.
• Prior sewing experience is helpful.
• Prior experience with computerized POS system.

Responsibilities

• Greet and assist customers with enthusiasm in person, on phone, or via chats.
• Manage customer flow using systems to deliver five-star service.
• Meet service vows: Prepare, Welcome, Meet Needs & Be There for customers.
• Address customer concerns and work with leadership as needed.
• Explain alterations and promote services and personalization options.
• Maintain store standards and assist with inventory and check-out processes.

Skills

Customer service

Communication

Problem solving

Education

High school diploma or equivalent

Sewing experience helpful

Tools

POS system

Job description

David's Bridal is hiring an Alterations Customer Service Representative (CSR) for a part-time role focused on delivering an exceptional customer experience. You will welcome customers, handle appointments, answer phones, press garments, and ensure items are ready for pickup with a friendly, solution-oriented approach.

You’ll manage multiple customers, promote alterations services, and maintain store standards while collaborating with the Alterations Manager to resolve issues and exceed