Weekend Alterations CSR — Five-Star Service & Early Pay

David's Bridal; Peoria (AZ); On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

Rewarding Environment and Competitive 

Team Bonus

Dayforce Wallet – Get Paid Early!

Generous Team Member Discount After 1-

Vision Care

Supplemental Insurances- Critical Illn

401K Program

Discounts for Identity Theft

Discounts for Home and Auto Insurance

Discounts for Mobile

Job summary

David’s Bridal is seeking an Alterations Customer Service Representative (CSR) to deliver an exceptional experience for customers in the Alterations department. The CSR greets customers, schedules appointments, assists with alterations, and ensures items are ready for pickup.

This part-time role reports to the Store Manager, requires strong customer service and sewing-friendly skills, and offers a team bonus, discounts, and early pay options.

Qualifications

• High school diploma or equivalent is required.
• 1-2 years of retail experience in apparel or specialty store preferred.
• Sewing experience is helpful but not required.
• Prior experience with computerized POS system is preferred.

Responsibilities

• Welcome customers in person, over the phone, and via virtual chats with enthusiasm and clarity.
• Use store systems to manage customer flow and deliver a five-star experience.
• Assist with alterations process, scheduling, and order pickups as needed.
• Maintain neat, organized service areas and assist in promotions and upselling.
• Resolve customer issues by collaborating with leadership to ensure satisfaction.

Skills

Customer service

Phone skills

Problem solving

Communication

Conflict resolution

Multitasking

Team collaboration

Education

High school diploma or equivalent

1-2 years retail experience

Sewing experience helpful

Tools

POS system

Job description

David’s Bridal is seeking an Alterations Customer Service Representative (CSR) to deliver an exceptional experience for customers in the Alterations department. The CSR greets customers, schedules appointments, assists with alterations, and ensures items are ready for pickup.

This part-time role reports to the Store Manager, requires strong customer service and sewing-friendly skills, and offers a team bonus, discounts, and early pay options.