Weekend Alterations CSR — Five-Star Service, Early Pay

David's Bridal; Whitehall (Lehigh County); On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

Rewarding Environment and Competitive?

Generous Team Member Discount After Fr

Dayforce Wallet – Get Paid Early!

Health/Dental/Vision Insurance

401K Program

Paid Vacation, Sick Days & Holidays

Pet Benefits

Job summary

David’s Bridal is seeking an Alterations Customer Service Representative to deliver a premium A+ experience. Responsibilities include welcoming customers, scheduling, answering phones, pressing garments, and ensuring items are ready for pickup.

You will work with the Alterations team to meet service vows, promote alterations services, and maintain store standards. Prior sewing and POS experience are helpful, with a strong emphasis on guest satisfaction.

Qualifications

• High school diploma or equivalent.
• 1-2 years prior retail experience in apparel or specialty store.
• Prior sewing experience is helpful.
• Prior experience with computerized POS system.

Responsibilities

• Welcome all customers with genuine, and friendly enthusiasm over the phone, virtual chats and in person, communicates clearly and concisely adapting style to suit customers by problem solving, excellent phone skills and resolving conflict.
• Use all systems to manage the customer flow to deliver five-star customer experience.
• Meet all service vows including, Prepare, Welcome, Meet Needs & Be There for all customers, includes all operational checklist task and meeting customers emotional and practical needs.
• Effectively communicate how alterations can play an important role in perfecting the dress for her event in partnership with Alterations.
• Promote all alterations services and personalization options.
• Maintain store-standards (clean, organized, promotional readiness, store recovery) to support a flawless shopping experience.
• Greet and escort all alterations customers to and from alterations for appointments.
• Press, steam, and spot clean all merchandise.
• Follows quality control guidelines and inspects all garments altered/steamed/pressed to verify pristine condition before final delivery to customer.

Skills

Customer service

Phone skills

Conflict resolution

Retail workflows

Education

High school diploma or equivalent

1-2 years retail experience in apparel/store

Sewing experience helpful

POS system experience

Tools

POS system

Job description

David’s Bridal is seeking an Alterations Customer Service Representative to deliver a premium A+ experience. Responsibilities include welcoming customers, scheduling, answering phones, pressing garments, and ensuring items are ready for pickup.

You will work with the Alterations team to meet service vows, promote alterations services, and maintain store standards. Prior sewing and POS experience are helpful, with a strong emphasis on guest satisfaction.