Weekend Alterations CSR: Customer Experience Pro

David's Bridal; York (York County); On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

Rewarding environment

Team bonus

Get Paid Early!

Discounts

Vision Care

401K

Employee discounts

Job summary

David’s Bridal is seeking an Alterations Customer Service Representative (CSR) to deliver an A+ customer experience in the Alterations department. The CSR will welcome customers, schedule fittings, answer phones, press garments, and ensure items are ready for pickup, reporting to the Store Manager.

The role emphasizes customer service, operating POS systems, and collaborating with leadership to address issues and provide a seamless alterations experience. Part-time benefits apply.

Qualifications

• High school diploma or equivalent is required.
• 1–2 years of retail experience is preferred.
• Sewing experience is helpful for alterations.
• Experience with a computerized POS system is preferred.

Responsibilities

• Greet and assist customers with genuine, friendly enthusiasm in person, over the phone, or via virtual chats.
• Use store systems to manage customer flow and ensure a five-star service experience.
• Assist with alterations appointments, press garments, and prepare items for pickup.
• Maintain clean, organized alterations area and uphold store standards.

Skills

Customer service

Phone skills

Problem solving

Sewing experience

Education

High school diploma or equivalent

Tools

POS system

Job description

David’s Bridal is seeking an Alterations Customer Service Representative (CSR) to deliver an A+ customer experience in the Alterations department. The CSR will welcome customers, schedule fittings, answer phones, press garments, and ensure items are ready for pickup, reporting to the Store Manager.

The role emphasizes customer service, operating POS systems, and collaborating with leadership to address issues and provide a seamless alterations experience. Part-time benefits apply.