Resident Services & Operations Concierge

FirstService Residential; Bal Harbour Village (FL); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical plans

Dental

Vision

401k with match

Paid holidays

Time off benefits

Job summary

FirstService Residential is seeking an Operations Staff member for our Bal Harbour Village property in Florida. The role focuses on greeting residents and guests, assisting in daily operations, and maintaining logs and safety procedures.

You will respond to emergencies and support the Receiving and Front Desk teams to ensure smooth operations. Candidates should have a high school diploma or equivalent, 2–3 years of related experience, and strong customer service and communication skills.

Qualifications

• Minimum of High School diploma or equivalency required.
• Two (2) or three (3) years of experience in a similar position preferred.
• Effective written and verbal communication skills.
• Must possess strong customer service background.
• Strong customer service, communication and interpersonal skills required.
• Multiple language fluency is desirable.
• Strong command of information system hardware/software is required.

Responsibilities

• Demonstrates excellent customer service, communication, and time management skills.
• Monitors Control Systems and Emergency Response Systems.
• Responds to emergency situations in a timely manner.
• Accurately maintains daily logs, records, and forms.
• Maintains a safe and secure environment throughout the building/property.
• Works shifts that are subject to change based on property needs.
• Attend the mandatory staff meetings.
• Relieve the Receiving clerk as needed.
• Relieve the Front Desk staff as needed.
• Monitor the Valet Personnel, ensuring compliance with the Association's Guidelines for vehicular traffic in the garage and on the Valet ramp.
• At the beginning and end of each shift, check the First Alarm Panel, ensuring that it is fully operational.
• Assist the Property Manager and Administrative Assistant as needed.
• Respond to any mechanical, medical or police emergencies and assist as necessary.
• Report to the Property Manager any problems as soon as possible, recording all irregularities on an Incident Report
• May be assigned other duties by the Operations Manager and/or Property Manager

Skills

Customer service

Communication

Multilingual

IT literacy

Education

High School diploma or equivalent

FA CPR AED Certification (desirable)

Tools

IT hardware/software

Job description

FirstService Residential is seeking an Operations Staff member for our Bal Harbour Village property in Florida. The role focuses on greeting residents and guests, assisting in daily operations, and maintaining logs and safety procedures.

You will respond to emergencies and support the Receiving and Front Desk teams to ensure smooth operations. Candidates should have a high school diploma or equivalent, 2–3 years of related experience, and strong customer service and communication skills.