Resident Services Concierge & Front Desk

KW Property Management; Miami (FL); On-site; USD 21,000 - 30,000; Full time

Job summary

KW Property Management is seeking a Front Desk Team Member in Miami to greet residents and guests, provide information, and deliver exceptional customer service during visits.

You will monitor entrances, coordinate with staff, manage the key control system, handle phone calls professionally, and report any violations or maintenance needs promptly. This role supports safety, teamwork, and smooth daily operations at a high-rise community.

Qualifications

• High school diploma or GED; some college preferred.
• Familiar with using computer software to perform tasks; strong organization and communication skills.
• Minimum six months related experience and/or training.
• Previous work in a high-rise property setting is highly desired.
• Valid Driver's License.

Responsibilities

• Greet all guests in a standing upright position as they enter the community maintaining the highest quality of customer service.
• Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises. All “check-in” policies and procedures must be followed without any exceptions.
• Coordinate with office administrative staff to maintain and update all unit owner information in computer database.
• Utilize proper phone etiquette for all incoming and outgoing phone calls made to residents. All calls should be clear and in a professional manner.
• Report any violations of the Rules and Regulations that are noticed at any time.
• Observe precautions required to protect Residents, guests and property, and report damage, theft, and found articles to supervisors.
• Maintain the “key” control system and assure that all keys are locked and accounted for at all times.
• Be familiar with the fire alarm system operations and report all incidents to management.
• Call police or fire departments in cases of emergency, such as fire or presence of unauthorized persons.
• Follow all standards policies and procedures with regards to emergency response by coordinating with Management, Chief Engineer, or Fire Rescue / Police services.
• Write reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences.
• Report any and all maintenance items which include, but is not limited to, burned out lights, leaks, broken equipment to the Association office daily.
• Perform the role of valet attendant as required based on shift schedules.

Skills

Customer service

Communication

Interpersonal skills

Clerical skills

Education

High school diploma or GED

Some college preferred

Tools

Microsoft Office

Property management software

Job description

KW Property Management is seeking a Front Desk Team Member in Miami to greet residents and guests, provide information, and deliver exceptional customer service during visits.

You will monitor entrances, coordinate with staff, manage the key control system, handle phone calls professionally, and report any violations or maintenance needs promptly. This role supports safety, teamwork, and smooth daily operations at a high-rise community.