Resident Services & Concierge Coordinator

KW Property Management & Consulting; Miami (FL); On-site; USD 32,000 - 52,000; Full time

Job summary

KW Property Management & Consulting is seeking a Resident Service Coordinator in Miami to greet residents and guests, coordinate access, and provide exceptional customer service. You will monitor entry points, maintain records, and support management with violations and maintenance reporting.

The role requires strong communication, organizational skills, and a valid driver’s license. Responsibilities include liaising with staff, updating databases, reporting emergencies, and ensuring compliance

Qualifications

• High school diploma or GED required; some college preferred.
• Must be proficient with computer software to perform various tasks and maintain records.
• Minimum six months of related experience; high-rise property setting preferred.
• Valid driver’s license is required.

Responsibilities

• Greet guests and maintain high-quality customer service.
• Monitor entry and departure of visitors and employees to safeguard premises.
• Coordinate with office staff to update unit owner information in the database.
• Report violations of rules and regulations to management.
• Maintain key control and respond to emergencies in coordination with management.
• Prepare reports of daily activities and irregularities.
• Document maintenance issues and violations for association records.

Skills

Organizational skills

Interpersonal skills

Communication skills

Education

High school diploma or GED

Bachelor’s degree (preferred)

Tools

Computer software

Job description

KW Property Management & Consulting is seeking a Resident Service Coordinator in Miami to greet residents and guests, coordinate access, and provide exceptional customer service. You will monitor entry points, maintain records, and support management with violations and maintenance reporting.

The role requires strong communication, organizational skills, and a valid driver’s license. Responsibilities include liaising with staff, updating databases, reporting emergencies, and ensuring compliance