Weekend Morning Member Services Associate

Planet Fitness; West Boylston (MA); On-site; USD 21,000 - 28,000; Part time

Job summary

Planet Fitness in Massachusetts is seeking a friendly Member Services Representative for weekend morning shifts (Saturday and Sunday, 7am–12pm). You will create a positive member experience by delivering superior customer service to members, prospective members, and guests while greeting everyone warmly.

Key duties include front desk tasks, signing up new members, checking members in, giving tours, updating accounts, answering questions, and escalating issues to the Assistant Manager when

Qualifications

• Customer service background preferred.
• Basic computer proficiency required.
• High school diploma or GED required.
• Must be 18 years or older.

Responsibilities

• Greet members, guests and prospective members with exceptional service.
• Handle front desk duties: answer phones, check in members, sign up new members, and give tours.
• Update member accounts and respond to questions; escalate issues as needed.
• Maintain club cleanliness and a welcoming environment.

Skills

Customer service

Basic computer skills

Punctuality

Positive attitude

Strong listening

Diplomacy

Education

High School diploma/GED

Job description

Planet Fitness in Massachusetts is seeking a friendly Member Services Representative for weekend morning shifts (Saturday and Sunday, 7am–12pm). You will create a positive member experience by delivering superior customer service to members, prospective members, and guests while greeting everyone warmly.

Key duties include front desk tasks, signing up new members, checking members in, giving tours, updating accounts, answering questions, and escalating issues to the Assistant Manager when