Weekend Member Experience Specialist

Planet Fitness - NJ/MA One World Fitness; Somerdale (NJ); On-site; USD 28,000 - 36,000; Full time

Job summary

Planet Fitness NJ/MA One World Fitness is seeking a Member Services Representative to deliver a positive member experience and superior customer service to members, prospective members and guests. You will greet people, answer phones, check members in, sign up new members and lead tours while keeping the club tidy and welcoming.

The role emphasizes friendly communication, reliability, and a passion for fitness.

Qualifications

• Customer-service background preferred.
• Basic computer skills required for member check‑ins and sign‑ups.
• Positive attitude and energy to greet members, guests and callers.
• Strong listening and problem-solving abilities in a team environment.

Responsibilities

• Greet members, guests and prospective members with exceptional service.
• Answer phones and assist callers with questions.
• Check members into the system and facilitate sign‑ups.
• Conduct tours for prospective members and update member accounts as needed.
• Respond to questions and escalate to management when necessary.
• Help maintain club cleanliness and organization.

Skills

Customer service

Basic computer skills

Communication

Punctuality

Empathy and problem solving

Education

High School diploma/GED

Job description

Planet Fitness NJ/MA One World Fitness is seeking a Member Services Representative to deliver a positive member experience and superior customer service to members, prospective members and guests. You will greet people, answer phones, check members in, sign up new members and lead tours while keeping the club tidy and welcoming.

The role emphasizes friendly communication, reliability, and a passion for fitness.