Weekend Member Services Pro: Welcoming Fitness Fans

Planet Fitness; Butte (MT); On-site; USD 17,000 - 22,000; Part time

Job summary

Planet Fitness is seeking a Weekend Member Services Representative to deliver a high level of customer service at the front desk. You will greet members, assist with sign-ups, handle inquiries, and process POS transactions while promoting a positive, welcoming gym environment.

The role emphasizes reliability, strong communication, and a passion for fitness. This part-time weekend position includes opportunities to engage with members and support club operations.

Qualifications

• Customer service background preferred.
• Basic computer proficiency.
• Passion for fitness and health.
• Upbeat and positive attitude.
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers.
• Strong listener with the ability to empathize and problem solve.
• High School diploma or GED equivalent required.

Responsibilities

• Greet members and guests, providing exceptional customer service and making members feel welcomed.
• Answer phones in a friendly manner and assist callers with questions.
• Check members in, tour and sign up new members, log amenities and communicate updates and events to members and guests.
• Respond to member questions and concerns in a timely and professional manner.
• Conduct beverage or merchandise purchases on the point of sale system.

Skills

Customer service

Basic computer skills

Positive attitude

Punctuality

Excellent communication

Active listening

Diplomacy

Problem solving

Education

High School diploma or GED

Job description

Planet Fitness is seeking a Weekend Member Services Representative to deliver a high level of customer service at the front desk. You will greet members, assist with sign-ups, handle inquiries, and process POS transactions while promoting a positive, welcoming gym environment.

The role emphasizes reliability, strong communication, and a passion for fitness. This part-time weekend position includes opportunities to engage with members and support club operations.