Overnight Member Services Associate

Planet Fitness

Medford (MA)

On-site

USD 21,000 - 30,000

Full time

2 days ago

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Benefits offered by this job

Medical, Dental, Vision insurance

401(k) with company match

Free Black Card Membership

Paid time off

Job summary

Planet Fitness in Medford, MA seeks a friendly Member Services Representative to deliver a high-quality, welcoming experience for members and guests. You will assist with check-ins, guide new and prospective members, answer inquiries, and help manage memberships while maintaining a clean, safe club environment.

The role offers flexible scheduling with full-time and part-time shifts; training provided on CPR/AED and club policies.

Qualifications

Must be 18 years of age or older.
Willing to become CPR/AED Certified (Training provided by Planet Fitness)
Basic computer proficiency

Responsibilities

Greet members/guests as they enter and exit the club; assist with questions or concerns at check-in.
Promote the Judgement Free Zone by connecting with members and supporting fitness journeys.
Resolve member concerns and escalate to Club Manager when needed.
Answer phones in a friendly manner and assist callers with inquiries.
Perform membership related functions: sign-ups, updates, cancellations, renewals, transfers.
Achieve or exceed individual sales goals and contribute to club targets.
Conduct member calls and tours to assess membership needs.
Execute retail transactions with accuracy and drive sales goals.
Regular cleaning and sanitizing of all exercise equipment and Recovery Zone amenities.
Address maintenance or safety issues promptly and report to management.
Build strong relationships and model CORE values.