Weekend Member Services Specialist

Planet Fitness Franchising, LLC; Butte (MT); On-site; USD 17,000 - 22,000; Part time

Job summary

Planet Fitness Franchising, LLC is seeking a Weekend Member Services Representative to deliver a superior, judgement-free member experience. You will greet members, assist with sign-ups, and handle inquiries in a friendly, professional manner at the front desk.

The role emphasizes reliable weekend availability, basic computer use, and maintaining a clean, welcoming gym lobby. Previous customer service experience is preferred in a fitness environment.

Qualifications

• Customer service background preferred.
• Basic computer proficiency required.
• Upbeat and positive attitude essential.
• Punctuality and reliability required.
• Exceptional customer service and professionalism with members and staff.
• Strong listening, empathy and problem-solving skills.
• Diplomacy in all interactions and appropriate language.

Responsibilities

• Greet members and guests and deliver exceptional customer service.
• Answer phones and assist callers with questions.
• Check in members, sign up new members, log amenities and share updates.
• Respond to member questions and concerns promptly.
• Process beverage or merchandise purchases at the point of sale system.
• Maintain front desk area and lobby cleanliness and order.

Skills

Customer service

Computer skills

Communication

Punctuality

Positive attitude

Empathy

Diplomacy

High school diploma

Education

High school diploma/GED

Tools

POS system

Job description

Planet Fitness Franchising, LLC is seeking a Weekend Member Services Representative to deliver a superior, judgement-free member experience. You will greet members, assist with sign-ups, and handle inquiries in a friendly, professional manner at the front desk.

The role emphasizes reliable weekend availability, basic computer use, and maintaining a clean, welcoming gym lobby. Previous customer service experience is preferred in a fitness environment.