Weekend Member Experience Specialist

Planet Fitness; Salinas (CA); On-site; USD 2,066,000 - 2,617,000; Full time

Job summary

Planet Fitness is seeking a Weekend Member Services Representative to ensure a positive member experience. You will greet members, handle front desk tasks, assist with sign-ups, tours, and account updates, and respond professionally to questions and concerns.

The role emphasizes exceptional customer service, basic computer skills, reliability, and a friendly, diplomatic approach in interactions with members and staff.

Qualifications

• Customer service background preferred.
• Basic computer proficiency required.
• Passion for fitness and health.
• Upbeat and positive attitude.
• Punctuality and reliability a must.
• Excellent customer service with members and coworkers.
• Strong listening and problem-solving skills.
• Diplomacy in all interactions and appropriate language.
• High School diploma/GED or equivalent required.
• Must be 18+ years old.
• Must be bilingual.

Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Answer phones in a friendly manner and assist callers with questions.
• Check members into the system.
• New member sign-up.
• Take prospective members on tours.
• Facilitate updates to members' accounts.
• Respond to member questions and concerns and escalate as needed.
• Assist in maintaining the cleanliness of the club.

Skills

Customer service

Basic computer skills

Bilingual

Empathy and problem solving

Education

High School diploma or GED

Job description

Planet Fitness is seeking a Weekend Member Services Representative to ensure a positive member experience. You will greet members, handle front desk tasks, assist with sign-ups, tours, and account updates, and respond professionally to questions and concerns.

The role emphasizes exceptional customer service, basic computer skills, reliability, and a friendly, diplomatic approach in interactions with members and staff.