Weekend Membership Experience Concierge II

Life Time Inc.; North Carolina; On-site; USD 32,000 - 40,000; Full time

Job summary

Life Time Inc. in North Carolina is seeking a Membership Concierge II to serve as the first point of contact for members and guests, handling account maintenance, program insights, and engagement.

You will foster relationships, deliver memorable experiences, and support membership growth through outbound outreach and clear education on club programming, pricing, and policies. This role emphasizes hospitality mindset, problem solving, and service recovery, with opportunities to advance through

Qualifications

• Ability to multi-task while delivering high-quality customer service.
• Excellent verbal communication and service recovery skills.
• Comfortable in a fast-paced environment and able to stand for extended periods.

Responsibilities

• Operates as first point of contact for members and guests entering resort
• Exemplifies a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences
• Receives inbound phone calls and conducts outbound outreach with members and guests to support engagement and acquisition.
• Maintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies
• Assists members with account maintenance, processing member needs, changes and transactions including program, service, and product payments
• Serves as a key point of contact for new membership sales and member retention interactions.
• Engages in problem solving and service recovery for member questions and concerns, utilizing appropriate tools and resources

Skills

Customer service

Verbal communication

Multi-tasking

Service recovery

Hospitality mindset

Stand for hours

Education

High School diploma or equivalent

Bachelor’s Degree in Hospitality

Job description

Life Time Inc. in North Carolina is seeking a Membership Concierge II to serve as the first point of contact for members and guests, handling account maintenance, program insights, and engagement.

You will foster relationships, deliver memorable experiences, and support membership growth through outbound outreach and clear education on club programming, pricing, and policies. This role emphasizes hospitality mindset, problem solving, and service recovery, with opportunities to advance through