Membership Concierge II: Guest Experience & Retention

Life Time Inc.; Florida; On-site; USD 32,000 - 46,000; Full time

Job summary

Life Time Inc. is seeking a Membership Concierge II to serve as the main contact for members and guests, handling account maintenance, service delivery, and engagement across club programming.

You will educate on events, pricing, and policies while supporting new membership sales and retention strategies. In this role, a hospitality mindset, strong communication, and the ability to work in a fast-paced environment are essential traits.

Qualifications

• Strong multi-tasking and customer service skills.
• Able to work in a fast-paced environment.
• Stand for up to 4 hours.
• Excellent verbal communication.
• High School diploma or equivalent.
• 1–2 years customer service or sales experience.
• Complete Retention Specialist Certification within 60 days of hire.
• Preferred: Bachelor’s Degree in Hospitality.

Responsibilities

• Serves as first point of contact for members and guests.
• Build relationships to create extraordinary experiences.
• Handle inbound calls and outbound outreach to engage members.
• Educate members on club programming, events, pricing, policies.
• Assist with account maintenance and transactions including program, service, payments.
• Support new member sales and member retention interactions.
• Resolve member questions and concerns using appropriate tools.

Skills

Customer service

Verbal communication

Multi-tasking

People skills

Friendly demeanor

Education

High School graduate or equivalent

Bachelor’s Degree in Hospitality

Job description

Life Time Inc. is seeking a Membership Concierge II to serve as the main contact for members and guests, handling account maintenance, service delivery, and engagement across club programming.

You will educate on events, pricing, and policies while supporting new membership sales and retention strategies. In this role, a hospitality mindset, strong communication, and the ability to work in a fast-paced environment are essential traits.