Membership Concierge II — Guest Experience & Engagement

Life Time Inc.; Austin (NC); On-site; USD 19,000 - 28,000; Full time

Job summary

Life Time Inc. seeks a Membership Concierge II at our clubs to serve as a professional in account maintenance, engagement and member experiences.

You will grow your hospitality skills through progressive certification levels and tailor your succession plan to reach your career goals. You will be the first point of contact for members and guests, providing responsive service, educating on programs, events and policies, and supporting new membership sales and retention efforts.

Qualifications

• High School diploma or equivalent.
• 1–2 years of customer service or sales experience.
• Complete Retention Specialist Certification within 60 days of hire.
• Strong communication and servant leadership mindset.

Responsibilities

• Operates as first point of contact for members and guests entering resort.
• Exemplifies a hospitality mindset to build relationships and create extraordinary experiences.
• Receives inbound calls and conducts outbound outreach to support engagement and acquisition.
• Maintains updated knowledge of club programming, events, pricing, and policies.
• Assists members with account maintenance, changes and transactions including payments.
• Serves as a key point of contact for new membership sales and member retention interactions.
• Engages in problem solving and service recovery for member questions and concerns.

Skills

Customer service

Multi-tasking

Verbal communication

Relationship building

Education

Bachelor’s Degree in Hospitality

Job description

Life Time Inc. seeks a Membership Concierge II at our clubs to serve as a professional in account maintenance, engagement and member experiences.

You will grow your hospitality skills through progressive certification levels and tailor your succession plan to reach your career goals. You will be the first point of contact for members and guests, providing responsive service, educating on programs, events and policies, and supporting new membership sales and retention efforts.