Member Experience Concierge II: Growth & Engagement

Life Time Inc.; Fort Worth (TX); On-site; USD 2,066,000 - 3,031,000; Full time

Job summary

Life Time Inc. in Fort Worth, TX seeks a Membership Concierge II to handle account maintenance, service delivery, and member engagement.

You will be the first point of contact for members and guests entering the resort, creating welcoming, memorable experiences. The role involves educating members on programs, events, pricing, and policies; assisting with membership changes and transactions; supporting new member sales and retention efforts; and contributing to service recovery through proactive

Qualifications

• Must have strong customer service and communication skills.
• Able to stand for 4 hours at a time in a fast-paced environment.
• Experience in sales or member services preferred.
• Certification readiness: Retention Specialist within 60 days of hire.

Responsibilities

• Serves as first point of contact for members and guests entering the resort.
• Educates members on club programming, events, pricing, and policies.
• Assists members with account maintenance, changes and transactions including payments.
• Supports new membership sales and member retention interactions.
• Engages in problem solving and service recovery for member questions.

Skills

Customer service

Verbal communication

Multi-tasking

Friendly demeanor

Education

High School graduate or equivalent

Bachelor’s Degree in Hospitality

Job description

Life Time Inc. in Fort Worth, TX seeks a Membership Concierge II to handle account maintenance, service delivery, and member engagement.

You will be the first point of contact for members and guests entering the resort, creating welcoming, memorable experiences. The role involves educating members on programs, events, pricing, and policies; assisting with membership changes and transactions; supporting new member sales and retention efforts; and contributing to service recovery through proactive