Weekend Membership Concierge: Member Experience & Sales

LTFMGTCO LTF Club Management Co; New York (NY); Vor Ort; USD 28.000 - 33.000; Vollzeit

Benefits dieser Stelle

Fully subsidized membership

Discounts on Life Time products and服务

401(k) retirement savings plan

Training and professional development

Paid sick leave

Paid time off

Zusammenfassung

Life Time is seeking a Membership Concierge II in New York, NY. The role focuses on account maintenance, service delivery, and member engagement, with growth through hospitality certification progression and a personalized succession plan.

You will act as a key touchpoint for members and guests, educate them on club programming, events, and pricing, and support membership changes and transactions. Strong communication and service orientation are essential.

Qualifikationen

• Candidates must multi-task and deliver high quality customer service.
• Experience in service recovery and strong verbal communication is required.
• Comfortable in a fast-paced environment and able to stand for 4 hours.
• Education: High School graduate or equivalent; retention certification within 60 days preferred.

Aufgaben

• Serve as first point of contact for members and guests entering the resort.
• Build relationships with members and guests to create extraordinary experiences.
• Handle inbound calls and outbound outreach to engage members and drive engagement and sales.

Kenntnisse

Multi-tasking

Customer service

Service recovery

Verbal communication

Fast-paced

Friendly demeanor

Ausbildung

High School diploma or equivalent

Bachelor's Degree in Hospitality

Jobbeschreibung

Life Time is seeking a Membership Concierge II in New York, NY. The role focuses on account maintenance, service delivery, and member engagement, with growth through hospitality certification progression and a personalized succession plan.

You will act as a key touchpoint for members and guests, educate them on club programming, events, and pricing, and support membership changes and transactions. Strong communication and service orientation are essential.