Weekend Membership Concierge & Guest Experience Pro

Life Time Inc.; New York (NY); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Fully subsidized membership

Discounts on Life Time products and aс

401(k) retirement savings plan with 회사

Training and professional development

Paid sick leave

Job summary

Life Time Inc. is seeking a Membership Concierge II at our New York club. You will be the first point of contact for members and guests, handling account maintenance, program information, and events with a focus on delivering exceptional hospitality.

You will engage in member acquisition and retention, guide guests through programming options and pricing, and maintain up-to-date knowledge of club services. This role also offers professional development and certification progression within our

Qualifications

• Must be skilled at multi-tasking, delivering high quality customer service, service recovery and verbal communication.
• Comfortable working in a fast-paced environment and standing for extended periods.
• Excellent interpersonal skills and a guest-focused mindset.

Responsibilities

• Acts as first point of contact for members and guests entering resort.
• Builds relationships by delivering extraordinary experiences and hospitality.
• Handles inbound calls and outbound outreach to support engagement and acquisition.
• Educates members on club programming, events, pricing, and policies.
• Assists with account maintenance, changes, and transactions including payments.
• Supports new membership sales and member retention interactions.
• Engages in problem solving and service recovery for member questions and concerns.

Skills

Customer service

Sales

Verbal communication

Multi-tasking

Education

High School graduate

Bachelor’s Degree in Hospitality

Job description

Life Time Inc. is seeking a Membership Concierge II at our New York club. You will be the first point of contact for members and guests, handling account maintenance, program information, and events with a focus on delivering exceptional hospitality.

You will engage in member acquisition and retention, guide guests through programming options and pricing, and maintain up-to-date knowledge of club services. This role also offers professional development and certification progression within our