Member Experience Concierge

Life Time Inc.; Romeoville (IL); On-site; USD 21,000 - 25,000; Part time

Benefits offered by this job

Fully subsidized membership

Discounts on Life Time products and 1

Job summary

Life Time Inc. is seeking a Membership Concierge I to deliver outstanding customer service to members and guests.

You will be the first contact, welcoming visitors and educating them on club programming, events, pricing, and policies while building value-based relationships that support their healthy lifestyle goals. The role emphasizes hospitality, multitasking in a fast-paced environment, and ensuring accurate account-related assistance, including transactions.

Qualifications

• Minimum of 6 months service/reception experience.
• Complete Concierge Certification upon hire.
• Must work a minimum of 15 hours per week.
• Commitment to serve others.
• Effective communication skills.
• Passion for living a healthy way of life.
• Ability to multi-task and deliver high quality customer service in a fast-paced environment.
• Must have good verbal communication.
• Must be able to stand for 4 hours at a time.
• HS graduate or equivalent preferred.

Responsibilities

• Operates as first point of contact for members and guests.
• Receives and facilitates incoming phone calls from members and guests.
• Maintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies.
• Exemplifies a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences.
• Assists members with transactions and general account changes.

Skills

Customer service

Verbal communication

Multi-tasking

Stamina

Team player

Education

High school diploma or equivalent

Job description

Life Time Inc. is seeking a Membership Concierge I to deliver outstanding customer service to members and guests.

You will be the first contact, welcoming visitors and educating them on club programming, events, pricing, and policies while building value-based relationships that support their healthy lifestyle goals. The role emphasizes hospitality, multitasking in a fast-paced environment, and ensuring accurate account-related assistance, including transactions.