Weekend Member Services Specialist

Planet Fitness; Waco (TX); On-site; USD 42,000 - 100,000; Full time

Benefits offered by this job

Free Planet Fitness Black Card Member­

Employee Assistance Program (EAP)

Paid Time Off (PTO)

Paid Parental Leave

Health Insurance Benefits

MyFlexPay

Job summary

Excel Fitness, a Planet Fitness franchise group based in Austin, TX, is hiring for a front desk member services role. Grow with a brand that has expanded to 90+ clubs across several states and offers clear paths from front desk to regional leadership.

Team Members deliver exceptional customer service, clean facilities, and help members sign up and renew memberships. Enjoy benefits and growth within a supportive, safety‑minded culture.

Qualifications

• High School diploma or GED required.
• Must be 18 years or older.
• Continuous standing and walking during shift.
• Able to lift up to 50 lbs occasionally.

Responsibilities

• Provide an exceptional customer service experience.
• Check members into the system.
• Take tours for prospective members and assist with sign-up.
• Update member accounts as needed.
• Respond to member questions timely and professionally, escalate as needed.
• Perform detailed cleaning in all areas of the facility.
• Maintain positive interactions with members and coworkers.

Skills

Customer service

Member sign-up

Account updates

POS/check-in system

Professional communication

Education

High School diploma/GED

Job description

Excel Fitness, a Planet Fitness franchise group based in Austin, TX, is hiring for a front desk member services role. Grow with a brand that has expanded to 90+ clubs across several states and offers clear paths from front desk to regional leadership.

Team Members deliver exceptional customer service, clean facilities, and help members sign up and renew memberships. Enjoy benefits and growth within a supportive, safety‑minded culture.