Member Experience Specialist

Planet Fitness - Excel Fitness; Roanoke (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

MyFlexPay

Free Black Card

EAP program

PTO & Parental Leave

Health Insurance

Job summary

Excel Fitness, a Planet Fitness franchise based in Austin, TX, is hiring for a front desk role. You will greet members, tour prospective customers, assist sign-ups, update member accounts, and maintain club cleanliness. Strong customer service, reliability, and punctuality are required.

This full-time position offers safety protocols, benefits, and opportunities for advancement as the network grows across markets.

Qualifications

• High School diploma or GED required.
• Must be 18 years of age or older.
• Exceptional customer service skills.
• Punctuality and reliability emphasized.
• Diplomacy in all interactions.

Responsibilities

• Check members into the system.
• Take tours and assist with sign-up.
• Facilitate updates to member accounts.
• Respond to questions and escalate when needed.
• Maintain detailed cleaning across the facility.

Skills

Customer service

Punctuality

Reliability

Diplomacy

Communication

Education

High School diploma

Job description

Excel Fitness, a Planet Fitness franchise based in Austin, TX, is hiring for a front desk role. You will greet members, tour prospective customers, assist sign-ups, update member accounts, and maintain club cleanliness. Strong customer service, reliability, and punctuality are required.

This full-time position offers safety protocols, benefits, and opportunities for advancement as the network grows across markets.